Knowledge|Edge™ Patient Experience Dashboard
All healthcare facilities want their patients to leave feeling satisfied with the care they received, but analyzing patient satisfaction surveys for actionable intelligence is difficult and time-consuming. The KnowledgeEdge Patient Experience dashboard delivers the information you need, without all that manual effort.
The dashboard enables you to see—from the patients' point of view—how well you managed their pain, listened to their concerns, showed compassion, provided appropriate discharge instructions and more. Then you can easily drill down to the details that will help you increase patient satisfaction. Specifically, you can view any indicator by:
- Health system
- Business unit
- Department
- Division
- Nursing unit
- Clinical service
- Physician
- Ambulatory surgery center
- Outpatient physician office
With this detailed intelligence about your best and worst performers, you can take appropriate measures to improve patient care—and thereby strengthen both your reputation and your bottom line.
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